Device Update: Replacing a Lost or Inusable Authentication Device

If you've lost your Authentication Device, forgotten your PIN, or it's stopped working, don't worry — this is exactly what the Device Update process is for. It lets you register a new (or existing) device and get back to normal use of your Station70 account. Every change is approved by your Policy members, so your account stays secure the whole way through.

If you use a password manager tool like 1Pass, these services have been known to cause an issue with our MFA provider Auth0 and will prevent you from logging into your account. Please deactivate these services from Station70.

When to Use This

  • You've lost your Authentication Device
  • You've forgotten your Authentication Device PIN
  • Your Authentication Device no longer works with your Station70 account

What You'll Need

  • Your new Authentication Device (or your original one, if you're just re-registering it)
  • A few minutes to complete registration
  • Your Policy members available to approve the change

Step 1: Contact Support

Email Support@Station70.com and let us know you need to change your Authentication Device. We'll take it from there and let you know once your ticket is complete.

Step 2: Register Your Device

  1. Log in to your Station70 account
  2. Go to Actions and look for the alert — select Register Authenticator
  3. Plug in your new (or original) device
  4. Follow the prompt and tap your device to register it

Heads up: As soon as you start this step, your old device will be marked inactive. You won't be able to approve actions until your new device is approved — so make sure you're ready to complete registration before you begin.

Step 3: Your Team Approves the Change

Once you've registered your new device, every member of your Policy will get an automated email letting them know, and will see an alert in their Actions asking them to review it.

To approve, they'll:

  1. Select Authorize Device
  2. Confirm in the pop-up
  3. Tap their own Authentication Device

Step 4: You're All Set

Once your Policy members have approved the change, your new device is active and you're fully restored — you can approve actions and use your account normally again.


Need help? Email Support@Station70.com any time during this process — we're here for it.

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